Softjourn
Application Maintenance

Application Support and Maintenance Services

Our clients continually need new and better application support and maintenance services to compete in today's digital climate. If you want to offer a reliable product and stay relevant on the market, Softjourn's developers, QA experts, and PMs can provide you with full application life-cycle maintenance. We leverage our extensive expertise in Fintech, Ticketing, and Media & Entertainment to make your apps relevant to achieving business goals.
Our clients continually need new and better application support and maintenance services to compete in today's digital climate. If you want to offer a reliable product and stay relevant on the market, Softjourn's developers, QA experts, and PMs can provide you with full application life-cycle maintenance. We leverage our extensive expertise in Fintech, Ticketing, and Media & Entertainment to make your apps relevant to achieving business goals.

Some of Our Happy Clients:

PayPartners - Softjourn prepaid card client logo
IMS - Softjourn's ticketing client logo
SecuTix - Softjourn's event ticketing client logo
ticketmaster
Emburse

Focus on Business Leave the Support to Us

Application support and maintenance services play a major role in every business. With Softjourn's end-to-end support, all your mission-critical software products will have uninterrupted performance. With years of experience behind us, we maintain a competent engineering team that takes care of your application as well as gives suggestions on how to improve its functionality. 

Application maintenance services often represent a large share of an organization's IT budgets due to their vital role in solving key business challenges. Softjourn offers a set of maintenance and support services to ensure excellent performance and stability. 

Application Support & Maintenance Services We Offer

At Softjourn, we understand that maintaining and evolving your applications is key to staying competitive in today’s fast-paced digital landscape. Our comprehensive support and maintenance services are designed to keep your applications running smoothly, secure, and optimized for peak performance. From proactive monitoring and incident response to migration, debugging, and continuous improvement, we provide tailored solutions that address your unique operational needs.

Our Application Maintenance Services

Reactive Application Support
Reactive Application Support

Reactive application support is focused on resolving identified issues promptly and efficiently. Problems like low network performance, application stability, and others arise, the team will analyze the information and determine the best way to resolve a problem.

Proactive Application Support
Proactive Application Support

Most companies prefer proactive application support services because it significantly reduces the downtime and cost. Using advanced monitoring tools, our team can maintain the stability and security of your systems as well as detect any emerging problems. 

Want to keep your apps running error-free? We can help.

Client Testimonials

Tacit Corporation chose Softjourn as their technology partner, impressed by our technical expertise and direct approach. Brenda Crainic, CTO of Tacit, highlighted, "We grew a lot as a company over the last 12 years and our processes changed, many of the current development practices being initiated by the team. I count a lot of my team’s expertise and I am confident in our ability to deliver cutting-edge technology for our clients.
Our team’s dedication to understanding Tacit's needs has been instrumental in enhancing their platform’s capabilities, ensuring robust application maintenance solutions. This ongoing collaboration underscores our commitment to delivering high-quality, innovative services that support our clients' visions." - Brenda Crainic, CTO and Co-Founder of Tacit

Read the Full Case Study

What Services We Offer

Whether upgrading an existing code or creating a new one, the most important expertise we offer is a proven approach to mitigating risk and containing costs. Discover more about Softjourn's expert Consulting Services

Often clients don’t know what product they need but do know the results they want. Our job is to help define the product and develop optimal solutions to get those results. Learn more about Softjourn's Discovery Phase Services.

To compete, our clients continually need to provide new and better services. We have our own R&D Centers – started in 2008 – which uniquely positions us to do just that. Read more about Softjourn's Research and Development Services.

Our developers and illustrators are experts at UI and UX design. They will work with you to understand your needs in going from idea to prototype to deployment faster and at less cost. Explore further into Softjourn's Digital Product Design Services.

Software development has grown exponentially in recent decades. Softjourn is the solution to help you define and develop forward-thinking technology that gets real-world results. Get to know more about Softjourn's Software Engineering Services.

Our core belief is that analyzing and testing is critical because the essential role of software is so important. In the process, our Quality Assurance team helps you create superior products. Explore further into Softjourn's QA services.

Since day one, we’ve been providing application support and maintenance services to each customer on every project. It’s why we’re a proven, trusted partner and reliable asset. Get to know more about Softjourn's Application Support and Maintenance Services.

Our technology stack at Softjourn is designed to empower us to deliver world-class services to our clients. With a strong focus on innovation and efficiency, we continually adapt our expertise to stay ahead of the curve. Discover the Technologies and Frameworks we utilize, and learn how we can bring your ideas to life.

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FAQ

Our performance optimization services cover regular assessments, load testing, and fine-tuning of your application to prevent bottlenecks and support scalability. We proactively enhance speed, stability, and efficiency, allowing your application to handle increased user traffic seamlessly.

We conduct continuous security patching, vulnerability assessments, and compliance checks to protect your web app against emerging threats. By staying up-to-date with industry standards and conducting regular security reviews, we ensure application security, help safeguard sensitive data, and maintain user trust.

Yes, we specialize in supporting legacy systems and guiding clients through modernization. We ensure your application remains reliable and provide solutions to gradually update its infrastructure, integrating new features and technologies at a pace that works for you.

Our debugging services include identifying and fixing root issues rather than temporary fixes. We systematically resolve bugs and conduct root cause analysis to prevent recurring issues, ensuring your application's stability and reliability.

A code audit involves deeply analyzing your application’s codebase to identify areas for structure, performance, and security improvement. This process helps reduce technical debt, optimizes efficiency, and keeps your software maintainable and scalable in the long term.

Absolutely. Our migration services are designed for minimal disruption and seamless transitions, whether moving to the cloud, switching platforms, or updating legacy systems. We prioritize data integrity, security, and performance, ensuring a smooth migration that aligns with your business goals.

We offer customizable SLAs that allow you to select the support level that matches your operational needs. Whether you need full-time monitoring or occasional maintenance, we work with you to create a plan that provides the exact support and response times you require.

Our user support team is equipped to handle technical inquiries, troubleshoot issues, and provide quick resolutions to enhance the end-user experience. We work to reduce friction for users, increase satisfaction, and ensure that your application operates seamlessly.

Our capacity planning and system health checks prepare your application to handle spikes in demand and future growth. By assessing system requirements and optimizing resources, we ensure that your application remains stable, scalable, and ready for any level of user traffic.

We can handle framework updates and maintenance tasks, allowing your team to focus on feature development and innovation. Our experts ensure that your frameworks are up-to-date, secure, and compatible so your application remains stable and optimized without interrupting your development pipeline.