Application Maintenance Services

Enhance Business Productivity with App Maintenance and Support

Application support and maintenance services play a major role in every business. With Softjourn's end-to-end support, all your mission-critical software products will have uninterrupted performance. With years of experience behind us, we maintain a competent engineering team that takes care of your application as well as gives suggestions on how to improve its functionality.

Application maintenance services often represent a large share of an organization's IT budgets due to their vital role in solving key business challenges. Softjourn offers a set of maintenance and support services to ensure excellent performance and stability.

Our Application Maintenance Services

Reactive Application Support

Reactive application support is focused on resolving identified issues promptly and efficiently. Problems like low network performance, application stability, and others arise, the team will analyze the information and determine the best way to resolve a problem.

Proactive Application Support

Most companies prefer proactive application support services because it significantly reduces the downtime and cost. Using advanced monitoring tools, our team can maintain the stability and security of your systems as well as detect any emerging problems.

Application Maintenance Case Studies:

Payment Processing

UPC: Improving Payment Processing with Server Maintenance

To keep UPC’s customers happy with the system and keep maintenance costs down, UPC collaborated with Softjourn to migrate and update the processes associated with eCommerce Connect. By updating its software, UPS ensured easier long-term maintenance of the whole processing system, keeping customers' calls to helplines at a minimum.

Technologies:

Java Oracle Vue.js

Helathcare

Solving Software Maintenance Issues for a Healthcare App

The client turned to Softjourn as time and cost associated with maintaining their current platform were getting out of hand. They were also concerned that a lack of consistent maintenance might be leading to security vulnerabilities. That's why Softjourn's team conducted a code audit and suggested a solution. Our client understood what their next move should be and which technologies would benefit their business in the long run.

Technologies:

Magento PHP

Event Ticketing

IMS Management Services: Software Rewrite to Modernize Legacy Systems

Building an in-house system means staying on top of maintenance, updates, and new technology trends. IMS Management Services realized it was time to re-evaluate its legacy program to move forward. Softjourn created a three-phase plan for a complete rewrite to improve the IMS's overall performance and help them serve their clients more efficiently.

Technologies:

WPF .NET .NET Standard 2.0 SQLite

Expense Platform

Case Study: Taking Over the Development and Maintenance of an Existing Expense Management Platform

The client approached Softjourn for a dedicated development team to support and maintain its cloud-based expense management automation product. After a merger and an acquisition, their internal team was moved to other in-house tasks, leaving the company’s core product with minimal support.

Technologies:

.NET

Expense Platform

Case Study: Expense Platform Customization is the Key to Improving Customer Satisfaction

Over the past year, our client's number of users has increased by almost 100%. With more users, the client had to increase the number of maintenance teams to ensure their system could handle the added pressure. Our engineering team helped them make many improvements to their system.

Technologies:

Java Spring AWS Wise API

Expense Platform

Case Study: Building a Roadmap for Taking Over Product Maintenance and Support

The client needed a support and maintenance team for an application with an outdated tech stack, as well as continued support and development of the expense management application, which included items to be implemented in the product backlog.

Technologies:

C# ASP.NET React AWS

Want to keep your apps running error-free? We can help.

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Engagement Models

Need technical skills or expertise? A dedicated development team can help extend resources and can work seamlessly with your company under your guidance or ours. This model is ideal when planning long-term or larger scope application development projects, having a pool of tasks, or having a clear vision of future project objectives.

Fixed cost pricing is best suited for development projects with a strictly defined scope that won’t change. The main advantage of this approach is that it allows clients to plan and set an exact budget. If a project is still undefined, we can also work with you to develop high-level specs. Once agreed upon, we send a proposal that provides a snapshot of time, costs, team structure, and deliverables.

This model usually applies for prototypes when a client, and thus our developers, don’t have a clearly defined scope. The client pays for work completed based on agreed-upon benchmarks, plays a greater role in developing apps, and carries all risks related to the scope of work. Every client is assigned a team of app development experts and is billed for actual time accrued.

What Services We Offer

Consulting

Whether upgrading an existing code or creating a new one, the most important expertise we offer is a proven approach to mitigating risk and containing costs.

Definitions/Specs

Often clients don’t know what product they need but do know the results they want. Our job is to help define the product and develop optimal solutions to get those results.

Research & Development

To compete, our clients continually need to provide new and better services. We have our own R&D Centers – started in 2008 – which uniquely positions us to do just that.

UI/UX Design

Our developers and illustrators are experts at UI and UX design. They will work with you to understand your needs in going from idea to prototype to deployment faster and at less cost.

Software Development

Financial software development has grown exponentially in recent decades. Softjourn is the solution to help you define and develop forward-thinking technology that gets real-world results.

Quality Assurance

Our core belief is that analyzing and testing is critical because the essential role of software is so important. In the process, our Quality Assurance team helps you create superior products.

Application Maintenance

Since day one, we’ve been providing application support and maintenance services to each customer on every project. It’s why we’re a proven, trusted partner and reliable asset.

Since 2010 Softjourn team have been maintaining the processing system which is a core of our business; they’ve done a great job so far! We value the knowledge transfer process as well as excellent development skills!

Andriy Berezyuk
Business Development Director at UPC

We were encouraged because Softjourn asked the right questions and involved people with the right experience in the conversations.

Toffer Grant
Founder at PEX