Application Maintenance Services
Enhance Business Productivity with App Maintenance and Support
Application support and maintenance services play a major role in every business. With Softjourn's end-to-end support, all your mission-critical software products will have uninterrupted performance. With years of experience behind us, we maintain a competent engineering team that takes care of your application as well as gives suggestions on how to improve its functionality.
Application maintenance services often represent a large share of an organization's IT budgets due to their vital role in solving key business challenges. Softjourn offers a set of maintenance and support services to ensure excellent performance and stability.
Our Application Maintenance Services
Reactive application support is focused on resolving identified issues promptly and efficiently. Problems like low network performance, application stability, and others arise, the team will analyze the information and determine the best way to resolve a problem.
Most companies prefer proactive application support services because it significantly reduces the downtime and cost. Using advanced monitoring tools, our team can maintain the stability and security of your systems as well as detect any emerging problems.
Application Maintenance Case Studies:
UPC: Improving Payment Processing with Server Maintenance
To keep UPC’s customers happy with the system and keep maintenance costs down, UPC collaborated with Softjourn to migrate and update the processes associated with eCommerce Connect. By updating its software, UPS ensured easier long-term maintenance of the whole processing system, keeping customers' calls to helplines at a minimum.
Solving Software Maintenance Issues for a Healthcare App
The client turned to Softjourn as time and cost associated with maintaining their current platform were getting out of hand. They were also concerned that a lack of consistent maintenance might be leading to security vulnerabilities. That's why Softjourn's team conducted a code audit and suggested a solution. Our client understood what their next move should be and which technologies would benefit their business in the long run.
IMS Management Services: Software Rewrite to Modernize Legacy Systems
Building an in-house system means staying on top of maintenance, updates, and new technology trends. IMS Management Services realized it was time to re-evaluate its legacy program to move forward. Softjourn created a three-phase plan for a complete rewrite to improve the IMS's overall performance and help them serve their clients more efficiently.
Case Study: Taking Over the Development and Maintenance of an Existing Expense Management Platform
The client approached Softjourn for a dedicated development team to support and maintain its cloud-based expense management automation product. After a merger and an acquisition, their internal team was moved to other in-house tasks, leaving the company’s core product with minimal support.
Case Study: Expense Platform Customization is the Key to Improving Customer Satisfaction
Over the past year, our client's number of users has increased by almost 100%. With more users, the client had to increase the number of maintenance teams to ensure their system could handle the added pressure. Our engineering team helped them make many improvements to their system.
Case Study: Building a Roadmap for Taking Over Product Maintenance and Support
The client needed a support and maintenance team for an application with an outdated tech stack, as well as continued support and development of the expense management application, which included items to be implemented in the product backlog.
Want to keep your apps running error-free? We can help.
Engagement Models
What Services We Offer
Since 2010 Softjourn team has been maintaining the processing system which is a core of our business; they’ve done a great job so far! We value the knowledge transfer process as well as excellent development skills!
Business Development Director at UPC
Founder at PEX