"Softjourn's work on the Access Control App is a shining example of how well a project can go. All of our requirements were met, no code changes were needed, and the app worked extremely well from the start."
Case Study: Integration with Ticket Evolution
ABOUT THE CLIENT:
The Challenge
The client encountered significant challenges when integrating with various ticketing platforms, including SeatGeek, tickets.com, AXS, and Outbox, within a tight timeframe. The teams had to collaborate extensively to identify and address these issues, requiring additional work sessions to ensure a successful integration.
The Solution
Softjourn successfully completed the Discovery Phase by providing a comprehensive integration plan. During the Integration Phase, we thoroughly tested and updated the integration, accommodating changes made during the client's pause, onboarding new team members, and addressing bugs, resulting in a robust and reliable system.
The Result
The customized solution by Softjourn enabled our client to achieve faster integration, adapt to changes, and enhance the ticketing experience for their users.
Deliverables:
- Complete integration to the Ticket Evolution ticketing platform.
- Integration source code, pushed to the client's repository.
- Support process through acceptance by Ticket Evolution
The Challenge
Our client is a ticket distribution platform that offers a wide range of integrated functionality with primary ticketing systems. Whether equipping fans and influencers with personalized digital storefronts, generating self-serve promotional links, or making it easier to distribute group sales tickets, the client aims to provide teams with a one-stop solution for inventory management.
We've worked together with this client in the past to complete several successful projects. We most recently were working together to create an access control app, tailored to the exact functionalities they required, within a tight time frame.
After our last great collaboration, we were eager to work with this client again. This time, they asked for our assistance with the integration of their ticketing platform to the Ticket Evolution ticketing platform.
By integrating with ticketing platforms, they help sports teams, artists, and event producers reach new audiences, capture downstream revenue and collect actionable data while providing a seamless experience for fans.
Our client recently integrated with SeatGeek and tickets.com. They plan to integrate with several other ticketing platforms, including AXS and Outbox.
However, they have faced challenges due to the number of integrations they needed in a fairly short time period. Softjourn assisted them with the integration of their platform with Ticket Evolution (TEVO), an open ticket distribution platform that provides a customizable ticket API. Toward the end of development, the project was temporarily postponed due to a shift in the client's priorities.
In the meantime, the client continued development on other aspects and created changes in functionality. During the course of the integration project, some issues arose due to the blending of new development with existing source code.
As a result, both our team and the clients had to work together to identify and address these issues, which required some additional work sessions. We appreciate the cooperation and collaboration between both parties in resolving these challenges, which ultimately resulted in a successful integration.
The Solution
During the Discovery Phase, Softjourn gained access to the Ticket Evolution APIs and the client's test area/sandbox to review the API mapping documentation. Softjourn provided 1 PHP developer, a project manager, a manual QA, and a Solutions Architect with deep ticketing expertise.
Softjourn estimated the API mappings for the Sync and Purchase flows and developed an integration definition document with flow diagrams and mappings to the Ticket Evolution API calls. The deliverables for the Discovery Phase included a plan for integration, project timeline, and pricing.
Although we had already implemented the integration prior to the client's pause, we had not yet fully tested it. When we resumed work on the project, we took the opportunity to review the changes made to the client's system during the pause and assess their impact on our implementation.
This review led to modifications of the original code to accommodate the changes, which were necessary for successful integration. The client's new team members also were onboarded and learned the system, and the QA investigated the bugs we experienced. We appreciated the opportunity to thoroughly test and update the integration, which resulted in a more robust and reliable system for our client, and a successful Ticket Evolution Integration Phase.
The Integration Phase included two milestones: Initial Setup and tickets sync flow, and Tickets purchase flow. At the end of each milestone, a demo session was conducted, and the milestone delivery was pushed to the client's repository as a pull request.
Overall, Softjourn's customized solution helped our client achieve a faster integration with Ticket Evolution, providing flexibility through the client's change in priority and code. By streamlining the integration process, they are able to provide their users with a more efficient and seamless ticketing experience.
The Benefits
The benefits of working with Softjourn on this project include:
- Access to a team of experts: Softjourn has nearly 20 years of ticketing experience, which provides a broad understanding of both the business and technical sides of a problem. This expertise allows Softjourn to find solutions that may be missed by others.
- A new source of secondary tickets: The integration with Ticket Evolution allowed the client to add a new source of secondary tickets to their Admission Network program. This opens up new offerings for partners and customers regarding raw inventory and primary diversity.
- Launch in new markets and support new verticals: With an integration partner, the client can launch in new markets and support new verticals, expanding their reach and offerings.
- Collaborative spirit, industry expertise, and organized process: Softjourn's client chose us over other providers because of our collaborative spirit, industry expertise, and organized process. Working with Softjourn, the client experienced excellent communication and flexibility around their schedule and priorities.
Overall, Softjourn's solution provided tangible benefits to the client, expanding their offerings, and opening new markets. Despite unexpected risks and obstacles,
Softjourn demonstrated flexibility and resilience, resulting in a working integration and all goals being accomplished within their budget. The client's satisfaction with Softjourn's communication and fast resolution of blockers showcases the effectiveness of Softjourn's communication channels, both with the client and within the team.
The CTO of the company was satisfied with Softjourn's work and said:
"Softjourn's communication was excellent as always. We appreciated their flexibility around our schedule and priorities, especially given that we had to put the project on hold at one point. The project concluded with a working integration, and all the goals were accomplished!"
Conclusion
Through our collaboration with the client, we were able to completely integrate the Ticket Evolution ticketing service with the client's solution. The client gave us a top score when it came to recommending Softjourn's services to others, saying:
"We are extremely likely to recommend Softjourn to somebody else, as Softjourn showed the professionalism and timeliness that the client appreciated - so much so that we continue to work with them on other projects."