Some of Our Event Ticketing Clients:
Why Softjourn? Your Trusted Partner in Ticketing Innovation
With 20 years of experience in ticketing software development, Softjourn has helped industry leaders like Ticketmaster, Spektrix, and Vendini build scalable, secure, and high-performance ticketing solutions. Our deep domain expertise, custom development approach, and innovative technologies ensure your platform is future-ready and optimized for growth.
Whether you need a white-label solution, mobile ticketing, AI-powered pricing, or fraud prevention, we bring creativity, technical excellence, and a problem-solving mindset to every project. Let’s build the next big thing in ticketing—together.
- 20+ years of ticketing expertise – Trusted by leading ticketing companies worldwide.
- Custom & scalable solutions – Designed to fit your unique business needs.
- Cutting-edge technology – AI, blockchain, mobile apps, and cloud-based architectures.
- Seamless integrations – API development and third-party system compatibility.
- End-to-end services – From consulting and UI/UX to development and maintenance.
- Agile & flexible approach – Quick adaptability to market changes and new trends.
Transforming Ticketing with Cutting-Edge Technology
At Softjourn, we specialize in developing cutting-edge event ticketing and management solutions tailored to your unique business needs. Whether you're looking for a custom-built ticketing system, seamless third-party integrations, enhanced security, or scalable infrastructure, we have the expertise to deliver.
With 20+ years of experience in ticketing software development, we understand the industry's challenges - high-traffic sales, fraud prevention, real-time inventory management, mobile accessibility, and audience engagement. Our solutions are designed to optimize every stage of the ticketing journey, ensuring a smooth experience for both organizers and attendees.
From concept to execution – let’s develop a ticketing solution that fits your needs perfectly!
Build the Ultimate Ticketing Experience
Core Ticketing Features & Platform Enhancements
These essential features ensure your ticketing platform is robust, scalable, and offers a seamless user experience:
- White-Label Ticketing Solutions – Customizable ticketing infrastructure for clients.
- Subscription & Membership-Based Ticketing – Enable season passes, VIP memberships, and recurring revenue.
- Reserved Seating with Interactive Venue Mapping – Implement real-time seating selection.
- Multi-Tenant Ticketing Platforms for Enterprise Clients – Centralized ticketing for multi-brand venues.
- Compliance & Regulatory Ticketing Solutions – Ensure GDPR, ADA, and resale compliance.
- Customizable API for Third-Party App Integrations – Enable CRM, POS, and marketing tool connectivity.
Payments, Transactions & Fraud Prevention
Secure, flexible payment methods and fraud-resistant ticketing to protect revenue:
- Multi-Currency & Cross-Border Payments – Accept payments in multiple currencies, including crypto.
- Buy Now, Pay Later (BNPL) Integration – Offer Klarna, Afterpay, and split-payment options.
- Automated Refund & Exchange System – Handle cancellations and reissued tickets effortlessly.
- Ticket Scalping Prevention & Fraud Detection – Prevent bots and unauthorized resales using AI & blockchain.
- Dynamic QR Code Ticketing for Added Security – Regenerating QR codes to prevent counterfeit tickets.
Event Access & On-Site Experience
Smooth event entry, ticket validation, and enhanced on-site engagement:
- Mobile Wallet & Tap-to-Pay Ticketing – NFC, Apple Pay, and Google Pay integration.
- Self-Service Kiosks & Automated Check-In – Faster entry with touchless kiosk solutions.
- Integrated Parking & Venue Services – Parking reservations and rideshare coordination.
- Location-Based Ticketing & Geofenced Event Access – Restrict transfers and limit ticket sales by location.
Data-Driven Insights & Personalization
Enhance customer engagement with AI-powered insights and marketing tools:
- Real-Time Event Data & Analytics Dashboards – Track sales and audience behavior in real time.
- AI-Powered Personalized Event Marketing – Recommend events based on user behavior.
- Social Ticketing & Peer-to-Peer Resale Marketplaces – Enable fan-driven ticket transfers & resales.
- Multi-Language & Localization Support – Expand reach with translated content & local pricing.
Fan Engagement & Retention Strategies
Drive ticket sales and increase brand loyalty with interactive experiences:
- Smart Ticket Bundles & Group Discounts – Family and corporate ticketing deals.
- Interactive Gamification & Rewards Programs – Badge achievements, points, and referral bonuses.
- Hybrid & Virtual Event Ticketing – Streaming access and VIP digital experiences.
- Artist & Influencer Ticket Drops – Exclusive pre-sales via social media and partnerships.
Our Event Ticketing Case Studies
Ticketmaster: How Xamarin Benefits Ticket Scanning Apps
Ticketmaster sought to reduce development costs and unify its iOS/Android scanning apps into a single Xamarin solution. Softjourn delivered a high-performance ticket scanning app, cutting maintenance time and improving user experience.
Theatermania: Integrating with Magtek Reader
Theatermania wanted to enable card payments for ticket sales at offsite events. Softjourn integrated their ticketing system with MagTek card readers, allowing seamless and secure mobile transactions.
SecuTix: Supporting Business Growth with Integration
SecuTix required integrations for third-party ticketing services and Salesforce to support business expansion. Softjourn developed multiple plugins, including real-time venue and event data synchronization.
Project Admission: Custom Access Control App Development – Speedy Solution on a Time Crunch
Project Admission needed a fast turnaround for an event-specific access control app. Softjourn delivered a progressive web app (PWA) with ticket validation and offline functionality in just two weeks.
EzTix: Mastering Guest Experience with Ticket Scanning App
EzTix wanted to expand its ticket-scanning capabilities to support culinary festivals, tours, and wine tastings. Softjourn developed a cross-platform scanning app with a new commission-based sales module, improving partner engagement and revenue tracking.
How We Helped Our Client Admit Thousands of Event Attendees Quickly & Effectively Even When Offline
EventFinda needed a robust scanning app to process over 70,000 attendees, even without internet access. Softjourn developed a cross-platform solution with offline ticket validation, fast scanning, and real-time statistics for seamless event entry.
Cinewav: A/V Sync Solution for Outdoor Film-Viewing Experience
Cinewav wanted to develop an outdoor cinema solution that seamlessly syncs audio with video while streaming to personal devices. Softjourn developed a low-latency mobile app with synchronization features and Bluetooth audio calibration, ensuring a seamless viewing experience.
How Spektrix Used Serverless Azure Infrastructure to Build a Scalable and Customizable Booking Portal
Spektrix wanted to improve the scalability and usability of its white-label booking platform. Softjourn implemented a serverless architecture on Microsoft Azure, allowing venues to customize their booking flows easily while efficiently handling high-traffic loads.
123 Tix: React Native Empowers High-Performance App
123 Tix needed to improve its access control app to support large-scale events, optimize scanning speed, and ensure offline functionality. Softjourn developed a React Native-based solution with improved power management, enhanced search capabilities, and support for multiple scanning devices.
Ticketpro: Strong Access Control Powered by React Native
Ticketpro needed a modernized scanning app to replace their outdated iOS-only solution. Softjourn developed a React Native app with cross-platform capabilities, supporting RFID tags, external laser scanners, and real-time sync.
Vendini: Adding More Power to Event Ticketing Software
As Vendini’s ticketing platform grew rapidly, they needed to scale their system and introduce new features to support increased demand. Softjourn enhanced the platform by developing new ticket management features, CRM system improvements, and an upgraded access control app. These enhancements helped Vendini process millions of ticket sales efficiently.
Ready to build your own success story? Let’s discuss how we can elevate your ticketing platform!
Our Event Ticketing Base Products
Softjourn’s Venue Mapping Tool (VMT) allows ticketing platforms to offer an interactive, real-time seat selection experience. It includes advanced features like season ticket packages, custom layouts, and dynamic pricing to maximize venue efficiency. With seamless integration and a white-label approach, VMT ensures a smooth and engaging ticket-buying process for fans.
The Boca Printer App enables instant thermal ticket printing, seamlessly integrating with ticketing platforms for smooth on-site sales. It supports custom ticket designs, multi-format printing, and various Boca printer models for ultimate flexibility. Designed for high-volume event ticketing, this app ensures fast, secure, and reliable ticket production at any venue.
Ensure seamless, high-speed ticket validation with our cross-platform Access Control App boilerplate. It supports both online and offline scanning modes, ensuring uninterrupted entry flow even in low-connectivity environments. With support for barcodes, QR codes, and RFID scanning, this app helps ticketing companies provide secure and efficient access management for any event.
Want to know more about our ticketing base products?
Engagement Models
What Services We Offer
Leverage our 20 years of ticketing expertise to assess your platform, optimize performance, and develop a winning strategy for growth. Discover more about Softjourn's expert Consulting Services.
We translate your vision into clear technical documentation, defining features, integrations, and system architecture for seamless development. Learn more about Softjourn's Discovery Phase Services.
Stay ahead with R&D-driven innovation, exploring AI, blockchain, dynamic pricing, and next-gen ticketing technologies tailored to your needs. Read more about Softjourn's Research and Development Services.
Elevate user experience with intuitive, visually appealing designs that enhance ticket purchasing, venue mapping, and fan engagement. Explore further into Softjourn's Digital Product Design Services.
Build scalable, secure, and high-performance ticketing solutions, from custom platforms to mobile apps and integrations. Get to know more about Softjourn's Software Engineering Services.
Ensure flawless performance with comprehensive testing, covering functionality, security, and cross-platform compatibility. Explore further into Softjourn's QA services.
Keep your system running smoothly with ongoing support, updates, and performance optimization to meet evolving demands. Get to know more about Softjourn's Application Support and Maintenance Services.
Implement AI-powered ticketing, blockchain security, mobile-first experiences, and dynamic pricing to future-proof your platform. Discover the Technologies and Frameworks we utilize, and learn how we can bring your ideas to life.
Client Testimonials
Tacit Corporation selected Softjourn for their custom event ticketing solutions due to their technical expertise and direct approach. Brenda Crainic, CTO of Tacit, highlighted, "Our Softjourn team developed and helped us certify most of our integrations with over 60 third-party systems, such as Point of Sale, payment gateways, loyalty and gift cards, players cards, student cards, lockers and most recently, autonomous stores.
Our team’s dedication to understanding Tacit's needs has been instrumental in enhancing their platform’s capabilities, ensuring robust solutions. This ongoing collaboration underscores our commitment to delivering high-quality, innovative services that support our clients' visions." - Brenda Crainic, CTO and Co-Founder of Tacit
Event Ticketing Insights
2025 Ticketing Industry Trends: Technology to Improve Pricing, Engagement, and Security
Fan Engagement in Sports, Entertainment, and Beyond
Revolutionizing Event Management with RFID Ticketing: The Future of Secure and Efficient Access Control
Preventing Ticketing Fraud in 2025
The Ultimate Guide to Ticketing Integrations: The Top Solutions to Boost Sales and Streamline Operations
Frequently Asked Questions
Scalability is a major challenge for ticketing businesses, especially during high-demand sales and peak event days. Softjourn builds cloud-native architectures using AWS, Microsoft Azure, and Google Cloud, ensuring your platform can handle sudden traffic spikes without downtime.
We also implement microservices and API-driven solutions, allowing you to scale specific features without overhauling your entire system. Additionally, load balancing, caching strategies, and database optimizations help maintain high performance as your user base expands.
Fraudulent ticket sales and scalping are major concerns in the industry. Softjourn integrates blockchain technology, AI-powered fraud detection, and dynamic QR codes to ensure ticket authenticity. Blockchain-based ticketing solutions prevent unauthorized resales by linking each ticket to a unique, verifiable identity, making it impossible to counterfeit. We also develop geo-fencing and biometric verification features, ensuring only legitimate buyers gain entry.
Beyond basic ticket selling, increasing engagement requires personalization and strategic upselling. We implement AI-driven recommendation engines that suggest relevant events based on user behavior, increasing conversions. Additionally, integrating loyalty programs, gamification elements, and mobile push notifications keeps users engaged. Softjourn also enables dynamic pricing models to optimize revenue based on demand fluctuations.
Seamless integration with payment gateways, marketing tools, CRMs, and access control systems is essential for ticketing platforms. Softjourn specializes in custom API development and third-party integrations, ensuring your system connects with tools like Salesforce, Stripe, PayPal, and social media platforms. Whether you need multi-currency transactions, cross-platform ticket validation, or venue management software integration, we tailor solutions to fit your needs.
With 80% of users purchasing tickets on mobile devices, a mobile-first approach is essential. Softjourn specializes in progressive web apps (PWAs), native mobile apps (iOS & Android), and responsive design to optimize the purchasing journey. Our UI/UX team conducts A/B testing and usability research, ensuring frictionless navigation, fast load times, and easy checkout.
Ticket buyers expect multiple payment options, from Buy Now, Pay Later (BNPL) solutions to cryptocurrency transactions. Softjourn integrates Stripe, PayPal, Klarna, Apple Pay, and custom payment gateways to ensure seamless transactions. We also develop subscription- and membership-based ticketing systems, helping event organizers increase recurring revenue and customer retention.
AI is transforming the ticketing industry by enabling dynamic pricing, demand forecasting, and personalized recommendations. Softjourn integrates machine learning models that analyze historical sales data, competitor pricing, and customer preferences to optimize ticket prices in real-time. AI-powered chatbots also enhance customer support by automatically handling ticket inquiries, refunds, and event details.
Ticketing platforms can generate additional revenue through NFT-based ticketing, exclusive VIP packages, upselling of event merchandise, and fan engagement apps. Softjourn helps clients build integrated loyalty programs and in-event gamification, ensuring fans stay connected beyond ticket purchases.
The future of ticketing is frictionless, mobile-first, and blockchain-secured. Trends like biometric ticketing, facial recognition entry, decentralized marketplaces, and AI-driven marketing automation are shaping the industry. Softjourn stays ahead by researching emerging technologies, ensuring our clients are always prepared for the next evolution of ticketing.
Beyond ticket sales, Softjourn helps clients implement venue mapping, mobile ordering, contactless payments, and AR-enhanced experiences. Our experience in IoT and mobile app development allows us to create solutions that enhance fan engagement, reduce wait times, and increase secondary revenue streams at events.
Softjourn helped us manage our growth. We were growing 30% year over year. Softjourn had a key area of expertise to provide us tactical help.
VP of Product at SecuTix
It was very clear that Softjourn knew what they were doing. Softjourn had a plan. They know the ticketing industry and were quick to understand our concerns.
President at Ticketpro
I liked the fact that you had experience with other event mobile apps as well as daily/weekly progress reports.
Communication and organization were both great – Softjourn’s design team demonstrated their expertise by providing multiple suggestions for improving our current UI/UX.
Head of Design at Eventgroove
When their solutions architect came to us with suggestions and recommendations, it was much easier to make smart decisions and proceed in the right direction with the project.
Co-Founder and CEO
President at Superstar
Softjourn’s work on the Access Control App is a shining example of how well a project can go. All of our requirements were met, no code changes were needed, and the app worked extremely well from the start.
CEO & Co-Founder at Project Admission
Softjourn’s pragmatic approach spotted potential blockers early on, ensuring we stayed on track.
Director of Product at Spektrix