While many things won’t ever be the same, we have been able to test new technologies in one of the biggest use cases ever. With that said, here are five trends that are transforming the event ticketing industry that everyone should keep a close eye on in the new year.
Some of Our Event Ticketing Clients
Softjourn Ticketing Expertise
Since 2004, we’ve developed a unique understanding of the event ticketing solutions that clients need. With us, they don’t waste time explaining a box office app, why offline mode is important, or how patrons work. Our domain experience gets us up to speed quicker and our client’s new ticketing service functionality gets to market faster. Clients rely on our expertise to implement product roadmaps, update technology to ease maintenance, improve UI/UX, build integrations, and add killer features that make them stand out.
Event Ticketing System Development
Deliver a ticketing system that exceeds event organizer and patron expectations. Add revenue-growing features such as multiple payment type acceptance, accurate seat pricing, patron communication tools, CRM integration, and more.
Legacy System Modernization
Make smarter rewrite decisions. You don’t always need a full rewrite. Our business analysts and subject matter experts can help you decide. We can also assist with code and system reviews. Even if your system is based on old tech, we can help.
Ticket Designer & Printing
Your competitors are printing tickets at the door. Now you can, too. Softjourn has assisted countless clients do just that in helping them integrate with different thermal printers, the most common being Boca.
Event Ticket Booking App Development
Empower patrons and elevate your brand by offering mobile ticket purchase and reservations. Buy single or group tickets, choose seats, and add merchandise, concessions, and other upsell items – improving patron experience and increasing revenue.
Access Control Apps
We’ve created and deployed over 20 access control apps that went well beyond scanning. Our apps also deliver offline mode, VIP recognition, hardware integrations, card readers, and much more. They also ready clients to sell tickets right at the door.
Ticketing POS
One of the best ways to increase sales is the right POS system. Whether online, onsite, or at the door, we can set you up with features like ticket packages, searching multiple orders using various criteria, customizing ticket design, and much more.
Fan Engagement Apps
Gain patron insight that expands business and marketing strategies with a fan engagement app. Understanding fan reactions before, during, and after an event can increase attendance, improving your relationships with performers and sponsors.
Blockchain in Ticketing
Fraud and inflated resale prices are big issues in ticketing. You can stop both with blockchain. You control and track every ticket sold for an event to identify resellers. The net: Manage your events and ticketing while dramatically reducing costs.
Learn more Sell More Tickets
Dynamic Pricing
Dynamic pricing optimizes ticket prices and maximizes profit by altering seat prices in real time. It balances supply and demand based on variables such as weather conditions or a competitor’s pricing. Not operating at full capacity, have static revenues, too-low margins, or last-minute customers? Dynamic pricing is the answer.
Donations
Enhance sales and increase donations with features that seamlessly meld donation prompts to your website. We can also develop robust fundraising systems that integrate with ticketing, patron management, and marketing, and empower you to manage and process many donation types in various payment forms.
Promo Code Functionality
Promo codes are a great way to incentivize purchases and gain or enhance customer loyalty. Track marketing efforts and referral programs to measure value. We can apply promo code functionality to many areas, including venue section, event type, or audience segment.
Creating Ticketing Packages
Patrons increasingly demand personalization. We can help you meet this with ticketing packages. Season tickets, subscriptions, and special offers can all keep audiences coming back for more. Offer pre-selected dates, or allow patrons to choose their own.
Refunds and Exchanges
Provide superior customer service with ticket refunds or exchanges. Besides standing out from the crowd, you’ll love the increased productivity from automating the process of re-issuing, refunding, and exchanging tickets. It’s a value-add functionality that’s invaluable.
Customer Experience Optimization
Are you optimizing every sales opportunity? The online event ticketing market is nearly $47 billion and growing. Using mobile apps to book movie, sports, and live event tickets is a huge factor. We’ll ensure your system is mobile responsive by applying our in-depth knowledge of UI and UX design.
Our Event Ticketing Case Studies
Scanning App
Ticketmaster: How Xamarin Benefits Ticket Scanning Apps
Seeking a less expensive and time-consuming ticket scanning app, Ticketmaster approached Softjourn about investigating whether Xamarin mobile app development would fit its needs. With our ticketing expertise and experience working with ticket scanner apps, our experts developed an effective solution.
Technologies:
Xamarin.Forms .NET С#
System Rewrite
IMS Management Services: Software Rewrite to Modernize Legacy Systems
Building an in-house system means staying on top of maintenance, updates, and new technology trends. Technology that was once reliable for what was immediately needed inevitably has a time limit. Eventually, it is time to re-evaluate the legacy program and decide how to move forward: is it time to refactor or to rewrite?
Technologies:
WPF .NET .NET Standard 2.0 SQLite
Integration
SecuTix: Supporting Business Growth with Integration
SecuTix collaborated with Softjourn to integrate their ticketing product with many different services. This year-long project culminated in increased and improved data collection, as well as adding a whole host of new functionalities, including various payment gateways.
Technologies:
Java 8 Rest API Postman jUnit
Access Control App
Ticketbud: Enhancing Access Control with Technical & Ticketing Expertise
Ticketbud sought Softjourn's expertise in resolving a bottleneck issue in their access control app. After reviewing their apps and API documentation, Softjourn worked on developing a solution to an issue that blocked long-term business growth.
Technologies:
Objective-C Kotlin Realm
Access Control
Client Success Story: Touchless Scanning is the Future of Access Control
A large, U.S.-based event ticketing company collaborated with Softjourn to add touchless scanning to their access control app. Softjourn created and continues to maintain the app for the ticketing company. A natural evolution of contactless ticketing, touchless scanning meets the current needs of socially distanced events, and leads to streamlined event entry.
Technologies:
Xamarin.Forms C# .NET
Outdoor Cinema
Cinewav: A/V Solution for Outdoor Cinema Experience
Cinewav, a Singapore-based startup, allows users to watch a movie on a big public screen and listen to the audio on their mobile phones using earbuds/headphones. Softjourn’s team developed a solution that aligns video and audio perfectly and proved that the idea works incredibly well for live events. Cinewav believes this app could create the largest outdoor cinema and gather sizable audiences without creating noise pollution.
Technologies:
Confidential Information
Here's how our ticketing experts can bring your idea to life
Our Event Ticketing Base Products
Venue Mapping Tool
Boca Printer App
Access Control App Boilerplate
Venue Mapping Tool
Boca Printer App
Access Control App Boilerplate
Venue Mapping Tool
Exceed patron expectations with a customized venue map. With our venue mapping tool (VMT), ticketing platforms support event organizers with bespoke maps for unique venues. Built-in social distancing and best seat available algorithms provide a safe, personalized event while maximizing revenue. Aerial views and multiple currency and language support mean our VMT can work with venues of any size and location.
Aerial View
Revenue Maximizing
Dynamic Social Disctance Algorithm
Best Available Seats Algorithm
Ticket Holds
Flexible Sections Configuration
Multiple Currency and Languages Support
Boca Printer App
Tailored to ticketing vendor requests, our one-click desktop printing app works on Windows and Mac OS. Streamline your ticket printing process with status messages for easy error detection and resolution, as well as detailed printing logs for transparency and simplicity. With PDF and FGL support, our app is all you’ll need to quickly print tickets with your Boca Printer.
Access Control App Boilerplate
Do your event organizers want a cross-platform app that serves a consistent patron experience while improving queue processing times? We’ve got you covered with a boilerplate, integratable via GraphQL API, that can save up to a month of development time. With Linea Pro and Famoco integrations, you can scan in style and sell tickets at the door. For BYOD, we offer camera ticket scanning. Either way, you get a customized UI, centralized events list view, a friendly scan result interface, and detailed scan history – all right in the app. Worried about connectivity? Offline mode will keep the show going.
Cross-platform
Events List
Camera Ticket Scanning
Offline Mode
Linea Pro Integration
Famoco Integration
Laser Scanning
Want to know more about our ticketing base products?
Engagement Models
Ticketing Market Growth
According to a recent IBISWorld’s report, the event ticketing industry is expected to grow at an average annual rate of 5%. Players must focus on expanding and optimizing their product and service offerings – and our solutions will do just that.
Softjourn Ticketing Experience
Since 2004, we’ve delivered an extensive range of event ticketing solutions – both functional and system-level. We’ve developed new, creative solutions and enhanced existing platforms to help our customers compete, grow, and prosper.
How We Apply Our Creativity
As a global technology services provider for event ticketing companies, we take great pride in developing innovative software. Our blockchain, voice, biometrics and access control, AR and fan engagement solutions all prove one thing to our clients: the best way to anticipate the future is to create it.
Ticketing Market Growth
According to a recent IBISWorld’s report, the event ticketing industry is expected to grow at an average annual rate of 5%. Players must focus on expanding and optimizing their product and service offerings – and our solutions will do just that.
Softjourn Ticketing Experience
Since 2004, we’ve delivered an extensive range of event ticketing solutions – both functional and system-level. We’ve developed new, creative solutions and enhanced existing platforms to help our customers compete, grow, and prosper.
How We Apply Our Creativity
As a global technology services provider for event ticketing companies, we take great pride in developing innovative software. Our blockchain, voice, biometrics and access control, AR and fan engagement solutions all prove one thing to our clients: the best way to anticipate the future is to create it.
What Services We Offer
Whether upgrading an existing code or creating a new one, the most important expertise we offer is a proven approach to mitigating risk and containing costs.
Often clients don’t know what product they need, but do know the results they want. Our job is to help define the product and develop optimal solutions to get those results.
To compete, our clients continually need to provide new and better services. We have our own R&D Centers – started in 2008 – which uniquely positions us to do just that.
Our developers and illustrators are experts at UI and UX design. They will work with you to understand your needs in going from idea to prototype to deployment faster and at less cost.
Financial software development has grown exponentially in recent decades. Softjourn is the solution to help you define and develop forward-thinking technology that gets real-world results.
Our core belief is that analyzing and testing is critical because the essential role of software is so important. In the process, our Quality Assurance team helps you create superior products.
Since day one, we’ve been providing application support and maintenance services to each customer on every project. It’s why we’re a proven, trusted partner and reliable asset.
Event Ticketing Insights
Thought-Leadership
5 Reasons to Add Contactless Ordering to Your Ticketing Process
For many venues, concessions form a large share of revenue. For example, statistics show that sports fans spend on average $42 in concessions per game. Integrating contactless ticketing with food and beverage purchasing has benefits for the long and near term. Let’s take a closer look into what ticketing combined with contactless ordering means for the industry.
Thought-Leadership
Touchless Scanning: A Complete Guide for In-Venue Events
Touchless scanning is gaining traction in a multitude of places, from workplaces and retail, to arenas and venues. This technology offers a lot of promise for the return of live events, creating a VIP experience that can entice patrons back to venues, stadiums, and theaters. How difficult is it to add touchless scanning to your existing access control application? We cover all you need to know and how to add it to your in-venue events
Thought-Leadership
3 Ways to Add Social Distancing to Your Venue (Plus Other Considerations)
Social distancing is a must for in-person event planning during the pandemic. Softjourn’s ticketing experts explain how the most popular social distancing algorithms work, plus other post-pandemic event planning considerations.
We scanned 200,000 tickets within the first few months of beta testing the Xamarin app. The response from the client was outstanding.
Working with Softjourn restored my faith in working with remote teams
Softjourn helped us manage our growth. We were growing 30% year over year. Softjourn had a key area of expertise to provide us tactical help.
Softjourn ‘owned’ the project and took responsibility for its success. They made ‘good’ decisions as needed for items missing from the specifications and as the specification needed to be changed.