Spot-on Support

Effective January 1, 2019, the Irish payroll system was revised, requiring each employer to report payroll results to the Revenue Online Service (ROS) in real-time. To meet its clients’ needs, Bullet had to modify its software to make that possible.

The modification was no small task.

Our whole government payroll system changed in Ireland and that was a pretty big project. Our billing structure changed as well. We faced big changes with a terrible test environment. So there were lots of ups and downs, said Mr. Connor.

Bullet’s Chief Technology Officer, who did the majority of development work, had recently moved on, providing the company a prime opportunity to decide how to meet its software development challenges. Having worked with Softjourn on a previous start-up, GroupyFit, Connor knew exactly where to turn.

The CTO left the company after about eight years, and I needed to replace him. I didn’t want to replace him with a single CTO because that created a single point of failure, so I went back to Softjourn. They had done a great job with GroupyFit, put together a great team around us, and the delivery was just spot-on., said Mr. Connor.

Softjourn offers nearly two decades of virtual software development experience to clients in the U.S., U.K., and Europe, handling the work from its development hubs in Ukraine and Poland.

We’re a third-party software development resource that businesses use to develop new applications and systems from the ground up or to augment their in-house staff when they need specialized expertise or additional resources during peak periods, says CEO and COO Emily Gengler.

Bullet leveraged Softjourn’s experience to help modify its applications. The team of developers successfully updated its payroll software to directly and automatically share employee information with ROS in real-time, as well as create files that could be uploaded to ROS.

In addition to keeping Bullet’s clients happy and in compliance, delivering modifications to the accounting product meant something more to Connor: staying in business.

If I’m very honest with you, our company would be totally gone if that issue hadn't been resolved. You just can’t run a SaaS company without development work, Connor said.

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