The Solution Administrator is one of the most recent additions to our client’s team. They work directly with clients and are responsible for configuring software so it answers clients changing needs. Their focus is on helping our client’s users wishing to obtain more advanced services on their platform using most optimal configurations.

In some cases, those users of expense management services already know exactly what they want and if they understand the system, so SA provides them with the most effective way to develop a certain feature or change the customer journey they are currently using. The Solutions Administrator can consult clients and suggest solutions that can be immediately implemented in their system so the client would have a system that’s customized and accurately represents the company’s rules so it could contribute to reducing annual reimbursement expenses.

In the short term, SA can resolve quick to-do items, creates new paths to the system, and offer a better understanding of the current configuration. And on the long run, it supports the stability of the system and its performance.

On the other hand, some users have a rudimentary understanding of the expanse management platform, and SA needs to assess their business needs and provides them with several different options that would solve the issue they have. A big part of their work is also to describe and delegate tasks to the development team so that they can upgrade some functionalities or even build customized ones.

Another big responsibility of SAs is creating tasks for other teams to work on. The most common problems are filtering logic or allocations, expense and invoice routing flows, and file export prices to our client’s ERP systems. When we talked with SA from Softjourn, he shared that, in some cases, he also needs to step in and develop unique solutions for clients. One of the more recent examples was building the allocation filter for a client.

“One of the latest projects I worked on was a full application rebuild, and one of the tasks related to allocation filter was quite complex, so I decided to build it myself. Since the requirements were constantly changing, it was difficult to communicate with the team so I presented my idea to the client. I built an allocation filter that probably surpassed all the other ones we developed as it was very complex, and the client was very excited about my soution. Thanks to it, in the first 3 months after deployment, the amount of money that was reimbursed through our client's platform was more than $10 million. And the client was very excited about it“, explained our SA.

Usually, all consultants are required to manage small and medium projects and communicate with live customers that are in need of feedback, consulting, or adding improvements to their existing system. Also, they could assist in developing and updating different management flows and processes to ensure the client’s processes are more efficient and automated whenever possible.