“Softjourn is a good partner — very thorough in discovery and always checking alignment on flows and details. It gave our executive team confidence in both the process and the outcome.”
Project Admission: Elevating Payment Security with Stripe Intents and 3D Secure
Project Admission enhanced security, reduced risk, and reinforced customer confidence.
ABOUT THE CLIENT:
Project:Payment Security Upgrade
Industry:Event Ticketing
Client since:2021
Headquarters:Nashville, Tennessee
Challenge
Project Admission wanted to strengthen its payment security to protect customers and reduce the growing risk of chargebacks and fraudulent transactions. They chose to upgrade to Stripe Payment Intents with 3D Secure to stay compliant and ahead of industry standards.
Solution
Softjourn migrated payment flows from Stripe Charge API to Payment Intents, enabling 3D Secure authentication. Throughout implementation, we ensured backward compatibility and collaborated closely with Project Admission’s developers to minimize disruption.
Results
The Stripe Intents upgrade was successfully delivered and deployed, giving Project Admission:
- Stronger security against fraud and chargebacks
- Reliable operations with Stripe Intents live in production
- Future-ready platform for new ticketing features
Introduction
Project Admission is redefining how tickets are bought, sold, and experienced. As a forward-thinking company operating in the ticketing and events industry, their mission is to deliver seamless, secure, and user-friendly solutions for event organizers and attendees alike.
Softjourn has been a trusted technology partner for multiple projects with Project Admission over the years, from feature enhancements to critical integrations.
Our deep expertise in ticketing systems and shared focus on innovation have enabled us to work collaboratively, helping Project Admission stay a big player in the ticketing industry.
Shane Stout, VP of Technology
The Challenge
As payment technologies evolve, security standards shift just as quickly. Project Admission’s executive team is committed to providing their customers with the highest level of protection while ensuring smooth, reliable checkout experiences.
With the rising risk of chargebacks and fraudulent transactions, especially for high-value ticket purchases, Project Admission wanted to proactively upgrade their payment workflows to align with Stripe’s latest security requirements.
Their goal was to enable 3D Secure authentication across all transactions, protecting both their business and their customers, while maintaining a frictionless user experience.
The Solution
Before development began, Softjourn led a comprehensive discovery and definition phase to ensure full alignment on requirements, flows, and edge cases. This meticulous preparation allowed our team to design a secure, forward-compatible solution without disrupting existing business operations.
Seamless Technical Implementation
- Migration: Transitioned from Stripe Charge API to Stripe Payment Intents API.
- 3D Secure Integration: Enabled 3D Secure authentication for all ticket purchases to mitigate fraud and strengthen customer trust.
- Backward Compatibility: Ensured existing workflows remained functional while enhancing payment security.
- Collaboration with Client Team: Worked closely with Project Admission’s in-house developers to coordinate dependencies and manage ongoing changes.
The Benefits
The Stripe Intents upgrade was delivered on time and deployed smoothly, giving Project Admission the tools to stay ahead of evolving fraud-prevention standards and payment compliance requirements.
- Enhanced Security: Implemented 3D Secure authentication to protect against chargebacks and fraudulent claims.
- Operational Stability: Stripe Intents is fully live and operating smoothly in production.
- Executive Confidence: The successful implementation reinforced trust between Softjourn and Project Admission, strengthening an already long-standing partnership.
- Foundation for Future Growth: With a more robust and secure payment flow, Project Admission is well-positioned to expand offerings and integrate new ticketing features in future phases.
Conclusion
The successful Stripe Intents implementation reflects Project Admission’s commitment to innovation, security, and delivering exceptional customer experiences.
By proactively upgrading their payment workflows and adopting 3D Secure authentication, they’ve strengthened their platform against fraud while ensuring a seamless checkout process for users.
Softjourn is proud to be a trusted partner in this journey. Through multiple successful collaborations, we’ve supported Project Admission’s vision by combining deep domain expertise, technical precision, and a shared focus on future-ready solutions.
Together, we’re laying the foundation for continued growth, innovation, and long-term success in the ticketing industry.
Partnership & Recognition
