Event Ticketing

Ticketing Consulting

The ticketing industry has grown immensely in the past few years. Now, digital ticketing and ticketing applications are a standard for the whole industry. For clients who decide to update their ticketing systems or build new solutions, having a knowledgeable partner to guide them through development that significantly speeds up the process and enhances the end product.
Softjourn knows ticketing. We have been experts in the ticketing industry for nearly two decades, and have closely followed innovation, trends, and top solutions. We have helped clients around the world employ new technologies to build solutions that push the industry forward.

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Some of Our

Ticketing Clients:

Ticketing Consultation Services We Offer

Architecture Assessment

A software architecture assessment begins with an in-depth analysis of business operations, functional requirements, and strategy. Softjourn’s experts will explain how to avoid the pitfalls of inadequate architecture, and thoroughly examine your tech stack to ensure your app’s long-term success.

Discovery Phase for Ticketing Projects

Do you have a clear understanding of how you can further develop your ticketing application or add new features to your current solution? Softjourn has you covered. Our ticketing experts will provide you with all the information you need to complete your project during the discovery phase.

MVP Development for Ticketing Projects

Building an MVP for a ticketing platform is the best way to ensure the success of your product. We have extensive experience in helping our clients build MVPs so their applications are guaranteed to excel faster once they hit the market.

Requirements & Features

With our guidance, you will feel confident in knowing what your product needs to deliver to be successful, including the business processes and features to be prioritized. We thoroughly understand what is needed for development and business procedures, and are ready to take you through the process of gathering and documenting functional requirements.

Architecture Assessment

Softjourn’s solution architects will provide you with an unbiased architecture assessment of your ticketing platform. This objective assessment assures that you will understand your system's capability to support current and future business objectives, how to optimize or add new modules, and whether the system can meet its functional and non-functional requirements.

Integration Definition

Software integrations involve more moving pieces than many people expect. These include everything from business requirements and certifications to tech stack and application architecture. Our ticketing experts collaborate with your team to uncover assumptions and incorporate them into your integration definition.

Build vs buy vs hybrid

When it comes to developing solutions, is it better to build, buy, or go hybrid? With our ticketing consultants, you’ll receive a detailed comparison of expenses, development speed, available solutions, and the time needed to apply different solutions.

Infrastructure & Cloud Migration

If you wonder whether it's the right time for your product to move to the cloud - our ticketing consultants will help you make the best decision. We have ample experience with on-premise infrastructure, cloud migration, and optimization.

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Fraud Prevention

Fraud in the ticketing industry is problematic for everyone on the market, and it can be difficult to prevent in the digital age. To protect your patrons, we offer our expertise in using AVS, CSC, and 3-D secure, dynamic QR codes to prevent various fraud types and prevent friendly fraud in ticketing.

Emerging technologies

Have you ever considered using NFTs in ticketing? Are you looking to implement NFTs or blockchain? Or perhaps another tech like Blockchain, AR and ML, face recognition, or live streaming? Our experts will provide you with an implementation roadmap that will work for your business model, depending on the technology you want to use.

Build and launch

Softjourn’s team of ticketing consultants will guide you through your project, from the ideation stage all the way to your product launch, to ensure high-quality deliverables.

Reduce expenses

Most clients are interested in reducing expenses while still developing a superb product. We will reduce your human-labor costs through automation and optimization of infrastructure spending and provide you with useful input to cut your infrastructure costs.

DevOps-as-a-Service

DevOps brings value by allowing ticketing companies to enhance the quality and cadence of their application releases while also addressing security, risks, compliance, and other management considerations. Our highly-skilled DevOps professionals bring these benefits to your project.

Here's how our ticketing advisors can bring your idea to life

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Products That Will Take Your Event to The Next Level

Reserved seating

For clients looking to get ahead of the competition, reserved seating may be the answer. Reserved seating has been shown to improve fan experiences, thus drawing in more customers and higher profits. It can also be highly customizable, allowing for group sales, venue mapping, refunds and exchanges, and much more. If you are looking to add reserved seating functionality, Softjourn’s VMT package is a cost-effective and fast solution. Read more.

Fan Engagement App

When our clients ask us how they can increase revenue, we suggest creating a Fan Engagement App. Our personalized app drives customer interactions, allows for monetization, offers new content types (like live streaming!), and will help you reach new markets. Additionally, a fan engagement app will help you learn about your patrons and their needs through surveys and collected data.

Contactless Ticketing

If you are looking for a faster and easier way for customers to enter events, the search is over. Contactless ticketing is 10 times faster than barcode scanning and helps prevent fraud. Plus, patrons spend 20% more when using contactless instead of cash. Softjourn’s contactless ticketing also supports VIP services and allows you to collect data for your sponsors.

Access Control App

Does your current technology allow you to recognize VIPs and donors when they enter your event? Our access control app identifies customers at the door who need accessibility help, are VIPs, donors, season subscription-holders, or any other qualification you’d like to know. This allows you to make important introductions, provide incentives, give accessibility options, and create a personalized experience for special patrons.

Our Ticketing Consulting Case Studies

Discovery Phase

Tixnet: Discovery Phase as the Foundation of Every Successful Project

Tixnet, a subsidiary of Ticombo GmbH (Germany) with a focus on event ticketing, called on Softjourn to discuss their latest project with our domain experts to gain a better understanding of what technologies would best support their project goals.

Technologies:

Scanning App

Ticketmaster: How Xamarin Benefits Ticket Scanning Apps

Seeking a less expensive and time-consuming ticket scanning app, Ticketmaster approached Softjourn about investigating whether Xamarin mobile app development would fit its needs.

Technologies:

Xamarin.Forms .NET С#

Access Control App

Ticketbud: Enhancing Access Control with Technical & Ticketing Expertise

Ticketbud sought Softjourn's expertise in resolving a bottleneck issue in their access control app. After reviewing their apps and API documentation, Softjourn worked on developing a solution to an issue that blocked long-term business growth.

Technologies:

Objective-C Kotlin Realm

Outdoor Cinema

Cinewav: A/V Solution for Outdoor Cinema Experience

Cinewav, a Singapore-based startup, approached Softjourn with a unique idea—to deliver a new, immersive approach to outdoor group movie-watching events.

Technologies:

Confidential Information

Access Control

Tixnet: Discovery Phase as the Foundation of Every Successful Project

Tixnet, a subsidiary of Ticombo GmbH (Germany) with a focus on event ticketing, called on Softjourn to discuss their latest project with our domain experts and consultants to gain a better understanding of what technologies would best support their project goals.

Technologies:

Confidential Information

Cloud Consulting

Transforming Ticketing Experience: A Case Study on Cinewav's Cloud Infrastructure Optimization

Softjourn's ticketing consulting services helped Cinewav optimize their cloud infrastructure, improving the ticketing experience for users worldwide. The implementation of a multi-regional deployment and CDN optimization ensured low latency and a seamless user experience.

Technologies:

Node.js Kubernetes Amazon RDS Aurora CloudFront

Ticketing Consulting

Ticketing Consultation Services We Offer

Products That Will Take Your Event to The Next Level

Our Ticketing Consulting Case Studies

Tixnet: Discovery Phase as the Foundation of Every Successful Project

Ticketmaster: How Xamarin Benefits Ticket Scanning Apps

Ticketbud: Enhancing Access Control with Technical & Ticketing Expertise

Cinewav: A/V Solution for Outdoor Cinema Experience

Tixnet: Discovery Phase as the Foundation of Every Successful Project

Transforming Ticketing Experience: A Case Study on Cinewav's Cloud Infrastructure Optimization

Ticketing Insights

2024 Ticketing Industry Trends: Technology to Improve Pricing, Engagement, and Security

Are NFTs The Only Way to Ensure Traceable and Secure Tickets? Not Quite!

Fan Engagement in Sports, Entertainment, and Beyond

Navigating the New Normal: The Biggest Takeaways from INTIX 2024

The Next Big Ticket: Exploring 2024's Best Opportunities in Ticketing