Some of Our
Ticketing Clients:
Ticketing Consultation Services We Offer
Ticketing and technology are closely intertwined. While some companies operate only in the ticketing domain, others need access control applications for specific projects. Our consultants will help you clarify your ideas, whether you’re starting a project from scratch or are looking to upgrade your technology. Our goal is to identify and solve your biggest challenges using the best technologies and solutions, tailored to your projects.
Here's how our ticketing advisors can bring your idea to life
Products That Will Take Your Event to The Next Level
For clients looking to get ahead of the competition, reserved seating may be the answer. Reserved seating has been shown to improve fan experiences, thus drawing in more customers and higher profits. It can also be highly customizable, allowing for group sales, venue mapping, refunds and exchanges, and much more. If you are looking to add reserved seating functionality, Softjourn’s VMT package is a cost-effective and fast solution. Read more.
When our clients ask us how they can increase revenue, we suggest creating a Fan Engagement App. Our personalized app drives customer interactions, allows for monetization, offers new content types (like live streaming!), and will help you reach new markets. Additionally, a fan engagement app will help you learn about your patrons and their needs through surveys and collected data.
If you are looking for a faster and easier way for customers to enter events, the search is over. Contactless ticketing is 10 times faster than barcode scanning and helps prevent fraud. Plus, patrons spend 20% more when using contactless instead of cash. Softjourn’s contactless ticketing also supports VIP services and allows you to collect data for your sponsors.
Does your current technology allow you to recognize VIPs and donors when they enter your event? Our access control app identifies customers at the door who need accessibility help, are VIPs, donors, season subscription-holders, or any other qualification you’d like to know. This allows you to make important introductions, provide incentives, give accessibility options, and create a personalized experience for special patrons.
Our Ticketing Consulting Case Studies
Tixnet: Discovery Phase as the Foundation of Every Successful Project
Tixnet, a subsidiary of Ticombo GmbH (Germany) with a focus on event ticketing, called on Softjourn to discuss their latest project with our domain experts to gain a better understanding of what technologies would best support their project goals.
Ticketmaster: How Xamarin Benefits Ticket Scanning Apps
Seeking a less expensive and time-consuming ticket scanning app, Ticketmaster approached Softjourn about investigating whether Xamarin mobile app development would fit its needs.
Ticketbud: Enhancing Access Control with Technical & Ticketing Expertise
Ticketbud sought Softjourn's expertise in resolving a bottleneck issue in their access control app. After reviewing their apps and API documentation, Softjourn worked on developing a solution to an issue that blocked long-term business growth.
Cinewav: A/V Solution for Outdoor Cinema Experience
Cinewav, a Singapore-based startup, approached Softjourn with a unique idea—to deliver a new, immersive approach to outdoor group movie-watching events.
Tixnet: Discovery Phase as the Foundation of Every Successful Project
Tixnet, a subsidiary of Ticombo GmbH (Germany) with a focus on event ticketing, called on Softjourn to discuss their latest project with our domain experts and consultants to gain a better understanding of what technologies would best support their project goals.
Transforming Ticketing Experience: A Case Study on Cinewav's Cloud Infrastructure Optimization
Softjourn's ticketing consulting services helped Cinewav optimize their cloud infrastructure, improving the ticketing experience for users worldwide. The implementation of a multi-regional deployment and CDN optimization ensured low latency and a seamless user experience.
We Built Quicket a Custom Multi-Event POS System
We developed a customized POS solution to help our client expand their ticketing platform by integrating Seats.io, payment systems, local devices, and third-party APIs—resulting in a comprehensive, branded multi-event POS app designed to meet their growing needs.
Cloud Optimization to Achieve the Ability to Sell 20k Tickets in 5 Minutes
We helped our client reach their goal of selling 20,000 tickets in 5 minutes, by reviewing the production environment, optimizing database queries, addressing performance issues, implementing data partitions, utilizing system insights for auto-scaling, blocking unproductive bot traffic, conducting load tests and prioritizing action items for performance enhancement.
Ticketing Client Expands Offerings with Tessitura Integration Achievement
Softjourn employed a structured and agile approach to the Tessitura integration, starting with a thorough review of Tessitura's APIs during the discovery phase to outline a seamless integration flow, culminating in the development of a Tessitura integration adaptor for efficient ticket synchronization and transactions. We also helped this client integrate with Vivenu and Ticket Evolution.
Spektrix: Empowering Event Organizers with a Custom Pass Builder
Softjourn provided strategic consulting to Spektrix for implementing their Custom Pass Builder, addressing the specific challenges of digital ticketing. Our event ticketing consulting services helped navigate complex platform requirements while delivering an intuitive self-service tool for event organizers.
Client Testimonials
Tacit Corporation chose Softjourn as their technology partner, impressed by our technical expertise and direct approach. Brenda Crainic, CTO of Tacit, highlighted, "Our Softjourn team developed and helped us certify most of our integrations with over 60 third-party systems, such as Point of Sale, payment gateways, loyalty and gift cards, players cards, student cards, lockers and most recently, autonomous stores.
Our team’s dedication to understanding Tacit's needs has been instrumental in enhancing their platform’s capabilities, ensuring robust consulting solutions. This ongoing collaboration underscores our commitment to delivering high-quality, innovative services that support our clients' visions." - Brenda Crainic, CTO and Co-Founder of Tacit
Ticketing Insights
2025 Ticketing Industry Trends: Technology to Improve Pricing, Engagement, and Security
NFT Tickets: A Revolutionary Way to Ensure Traceable and Secure Ticketing?
Fan Engagement in Sports, Entertainment, and Beyond
Navigating the New Normal: The Biggest Takeaways from INTIX 2024
The Next Big Ticket: Exploring 2025's Best Opportunities in Ticketing
Softjourn helped us manage our growth. We were growing 30% year over year. Softjourn had a key area of expertise to provide us tactical help.
VP of Product at SecuTix
It was very clear that Softjourn knew what they were doing. Softjourn had a plan. They know the ticketing industry and were quick to understand our concerns.
President at Ticketpro
In comparing it to their proprietary in-house ticket-scanning app, they saw the greatly improved performance with Xamarin.
Softjourn’s pragmatic approach spotted potential blockers early on, ensuring we stayed on track.
Director of Product at Spektrix