Venue Mapping and Seat Selection Tool - Softjourn, Inc.
Softjourn

Upgrade the Customer Experience with Reserved Seating

Softjourn’s venue mapping tool will make ticket purchase a breeze, and sell out your events

March 15, 2019 by Softjourn

Nothing makes a customer feel more like a VIP than having that special spot in a restaurant, movie theater, or concert venue. The adoption of reserved seating has spread like wildfire throughout various industries, but live events continue to offer the best seats at great prices to passionate fans.

Reserved seating can help you fill your venue, with the right prices fixed to the right locations. If you haven’t considered adding reserved seating functionality to your existing sales application, you should, and Softjourn can help.

Our venue-mapping tool combines unique features that make developing a reservation chart quick and painless, so you can get on with the rest of your business and your customers can easily choose the seat that best appeals to them. 
Read on to learn more about our solution, and how it can create a more convenient customer experience.

Build a Map in 3 Easy Steps

We’ll reproduce the Baltimore Hippodrome’s seating chart in the following steps. Our tool includes key functionality like angle rotation, sliders to adjust the number of seats and rows, the ability to flip areas as necessary, skewing, and more.  

Here’s how it works:

Step 1: Name your section and input the number of rows and seats.

seating chart tool

Step 2: Add labels for seats and rows for easier identification. You can adjust how the labeling applies to fit your venue’s layout best.

event seating chart software

event seating chart software

Step 3: Use the skew, rotation, and other tools to ensure the map fits your venue like a glove. 

venue seat

You can also include a general admission area, if your venue offers that option.

seating chart application

Create Ticket Types

Once the map is completed, you can create and attach different types of tickets to each seat, row, or section. The simple point-and-click interface makes the process a breeze. Our tool can work with existing ticket types, which can be imported via API.

venue maps api

venue maps api

We’ve included a color choice tool that allows you to color-code seats according to pricing or other labels. You can use the built-in color palette or create your own.

venue maps api

Easy Integration with Existing Websites

Our venue-mapping tool is designed to integrate easily with your existing ticket-vending website. All you need is a VPS instance. We can walk you through how to integrate the solution and get your newly made map in front of customers.

Upgrading the Patron Experience

Our venue-mapping tool allows patrons to select their seat with a single mouse click. Tickets appear instantaneously in their cart, where they can proceed to check out. The cart includes a timer, which will free up tickets after a set period. This increases pressure and likelihood of a sale. 

If the timer expires, the map is set to refresh in real time and show seat availability. Being transparent in terms of quantity is especially important for high-demand events so you can fill seats quickly and easily.

 

Want to Start Using Our Solution?

If you’re interested in our venue mapping tool, that’s great. We’d love to talk to you more; the tool is currently in beta and is being actively tested with our beta clients until early next year.

If you’d like to find out if you qualify to be a beta tester, please contact Softjourn for more information.

Softjourn is a global technology services provider that finds custom solutions for our clients’ toughest challenges. We leverage our domain expertise in Fintech, Cards & Payments, and Media & Entertainment (with a special emphasis on ticketing), to apply new technology that brings our clients' growing needs to life. Contact us to discuss how we can make your idea a reality!