"We’re very happy with Softjourn and would recommend them to others! They have great ticketing expertise and communicate well with our team."
Ticketbud Enhances Mobile and Web Applications with Softjourn's Support
Ticketbud partners with Softjourn to elevate mobile and web applications, meeting the demands of a growing event management platform.
ABOUT THE CLIENT:
Project:Mobile and Web Application Development
Industry:Event Ticketing
Client since:2019
Headquarters:Austin, Texas
The Challenge
As Ticketbud’s client base grew, the platform needed to support new functionalities, improve performance, enhance ticket scanning, and implement a reliable payment system to meet event organizers' demands.
The Solution
Softjourn provided end-to-end development support, enhancing mobile workflows, optimizing backend performance, implementing secure payment solutions, and adding custom attendee functionality within Ticketbud’s architecture and budget.
The Benefits
Ticketbud gained valuable new features, improved platform stability, and operational efficiency. Enhanced ticket scanning and backend optimizations supported large events, attracting new clients and expanding market reach.
Introduction
Ticketbud is an online platform designed to help event organizers manage ticket sales for a variety of events, from intimate gatherings to large-scale conferences and concerts.
The platform simplifies event management by handling logistics, ticket sales, promotion, and attendee management, enabling organizers to focus on delivering exceptional event experiences.
Since our partnership began in 2019, Softjourn has worked with Ticketbud on several projects, including ticket scanning enhancements, expanding their mobile app, and integrating our Venue Mapping Tool (VMT) to support reserved seating.
As Ticketbud witnessed the success of these initiatives, they chose to deepen their collaboration with Softjourn.
Kayhan Ahmadi, CEO of Ticketbud
The Challenge
As Ticketbud’s client base grew, the company faced the need to scale its mobile and web platforms to meet new demands. Specifically, they needed to:
- Introduce new functionalities required by event organizers, such as custom attendee questions and enhanced ticket scanning.
- Ensure their systems can handle increasing traffic and high-demand events.
- Modernize their technology stack and address performance issues caused by legacy code.
- Establish a reliable and scalable payment system.
- Maintain ongoing development and support for both mobile and web applications to keep up with evolving event management needs.
The Solution
Softjourn partnered closely with Ticketbud to address these challenges by providing end-to-end development support across their web and mobile platforms. Key deliverables included:
- Mobile Application Enhancements: Updated mobile workflows to improve user experience, reliability, and event management for organizers.
- Payment Systems: Implemented a new payment solution to support secure, scalable transactions during high-demand events.
- Custom Attendee Questions: Optimized functionality for handling attendee questions, improving scalability and performance.
- Web Development: A dedicated Ruby developer supported Ticketbud's web interface improvements, ensuring a seamless user experience.
- Backend Optimizations: Addressed performance issues and enhanced scalability to manage large event requests efficiently.
In addition, Softjourn worked within Ticketbud’s existing architecture and budget constraints, ensuring that all updates were sustainable and aligned with their long-term goals.
Regular code reviews, QA health checks, and Gantt chart planning ensured transparency and optimal quality throughout the project lifecycle. Our business analysts also updated functional documentation to ensure all new features were accurately reflected and easily maintainable.
The Benefits
Through our partnership, Ticketbud gained essential new features and improved operational performance, which directly contributed to:
- Improved Ticket Scanning: Enhanced reliability and speed for ticket scanning, reducing wait times and providing a smoother experience for event attendees.
- New Client Acquisition: The platform's enhanced features attracted larger clients and helped Ticketbud expand its market reach.
- Operational Efficiency: Automation and streamlined processes boosted internal productivity, reducing manual efforts for both Ticketbud’s team and event organizers.
- Scalability: With backend optimizations and mobile app improvements, Ticketbud is now better equipped to handle the demands of large-scale events.
Conclusion
Despite challenges such as legacy code, performance testing, and scalability concerns, Softjourn successfully mitigated risks through proactive collaboration, detailed planning, and ongoing communication.
As a result, Ticketbud has expanded its offerings, improved platform stability, and positioned itself for continued growth.
This collaboration demonstrates how Softjourn’s development and support capabilities can drive innovation and efficiency, helping Ticketbud meet the demands of its growing market.
Partnership & Recognition
