"When we first heard about Softjourn's Venue Mapping Tool, we saw its potential to enhance our platform with reserved seating and other advanced features. This allowed us to keep innovating and it opened doors for more integrations like reserved seating and badge printing."
Scaling Ticketbud: Improving Event Management with Softjourn’s Venue Mapping Tool
Ticketbud expands its capabilities by enhancing its platform with Softjourn’s reserved seating solution.
ABOUT THE CLIENT:
The Challenge
Ticketbud needed to offer reserved seating to meet client demands and remain competitive. Without this feature, Ticketbud risked losing clients seeking more flexible seating options.
The Solution
Softjourn’s Venue Mapping Tool provided a reserved seating solution, integrating seamlessly with Ticketbud’s system. Softjourn also adapted the platform for Google Cloud, enhanced seating features, and deployed the solution using Kubernetes.
The Benefits
With our Venue Mapping Tool, Ticketbud can now offer reserved seating, attract new clients, and enhance the event experience. The platform's scalability has improved and new reporting capabilities boost organizers' event management efficiency.
Introduction
Ticketbud is a robust online platform designed to help event organizers manage ticket sales for various events, from intimate gatherings to large-scale conferences and concerts.
Offering seamless event management, including ticket sales, promotion, and attendee tracking, Ticketbud is a trusted solution for organizers aiming to streamline event logistics and ensure a smooth customer experience.
Softjourn has been working with Ticketbud since 2019 on various projects, including enhancing their mobile and web applications, optimizing ticket scanning, and integrating new payment systems.
Our long-term partnership has enabled Ticketbud to continually innovate and improve its platform, meeting the growing needs of its clients.
Kayhan Ahmadi, CEO of Ticketbud
The Challenge
Ticketbud’s existing ticketing system was built for general admission events. However, some of their clients required more advanced functionality—specifically, reserved seating options. Without this feature, Ticketbud risked losing clients to competitors who could offer this flexibility.
The Solution
Softjourn’s Venue Mapping Tool (VMT) provided the perfect solution. Ticketbud chose to integrate VMT, relying on Softjourn’s expertise to add support for reserved seating.
The integration process involved adapting Ticketbud’s system to accommodate seating charts, inventory management, and ticket type mapping, as well as updates in reporting, access control, and enhancements to their web and mobile ticket sales applications.
Softjourn also resolved technical hurdles, such as transitioning from MariaDB to MySQL due to incompatibility with Google Cloud Platform.
Along the way, Softjourn enhanced VMT’s functionality with key features requested by Ticketbud, including whole-table booking and custom-shaped general admission areas.
Softjourn also helped Ticketbud deploy the solution using Kubernetes and integrated VMT with their native mobile apps for box office sales and access control.
The Benefits
- Expanded Event Offerings: With VMT, Ticketbud can now offer reserved seating to its clients, opening the door to new business opportunities.
- Seamless Integration: Softjourn worked closely with Ticketbud to ensure smooth deployment, overcoming cloud platform constraints and improving overall system compatibility.
- Enhanced User Experience: Ticketbud’s clients benefit from advanced features like whole-table booking and flexible seating arrangements, allowing them to better serve their attendees.
- Improved System Scalability: By utilizing Kubernetes for deployment and optimizing the system for reserved seating, Ticketbud is well-positioned to handle future growth and higher demand.
- Custom Reporting: Enhanced reporting capabilities allowed Ticketbud to include seating information in event reports, improving the organizer’s ability to manage events efficiently.
Conclusion
Through close collaboration with Softjourn, Ticketbud successfully integrated reserved seating into their platform, adding value for their clients and improving their competitive edge in the event management space.
The partnership not only resolved technical challenges but also led to new features that enhanced the platform’s overall user experience.
Ticketbud’s adoption of our Venue Mapping Tool is a testament to how flexible, scalable solutions can drive business growth and client satisfaction.
Partnership & Recognition
