Softjourn

EventFinda: How we Helped Our Client Admit Thousands of Event Attendees Quickly & Effectively Even When Offline

A complete app rewrite can support better scanning and validation process for more than 70K of atendees
ABOUT THE CLIENT:
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Project:Event application rewrite
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Industry:Ticketing
Date_iconClient since:
2017
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Headquarters:Auckland, New Zealand
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Technologies:
The Challenge

Eventfinda, an online ticketing company and our first New Zealand client was having issues with both validation and logistical efficiency when managing large events. They were using a native scanning app on a rugged Motorola device but had been considering completely rewriting the existing app for both iOS and Android devices.

The Solution

Our experts analyzed the client's application and recommended a new cross-platform solution that would scan and validate tickets much faster, even when the device is in an offline mode. 

The Result

The benefits of a new cross-platform application are the following: 

  • Validation mode with built-in camera scanning.
  • Online and offline operational modes.
  • Extensive but easy-to-read statistical reports of total and scanned tickets.
  • Pass in/pass out mode.
  • Ability to set validation criteria by event, session, or gate.
  • iOS- and Android-compatible.

The Challenge

Decades ago, on-demand production of tickets at the point of sale was allowed due to barcode scanning technology being combined with high-speed thermal printing technology and networked computer systems.

These tickets could be scanned by hand scanners or at the gate because they were produced with barcodes, which allowed for validation of the ticket and recording the use. This also allowed management to obtain a real-time count of tickets, at any time, during the day of the event.

Now that ticket printing has been separated from the ticket verification at the gate, the event organizer's team begins to print and distribute valid pre-sold tickets, which the guest can take directly to the gate for scanning. In order to do this, relevant controls need to be in place.

Ticket scanning allows you to get your attendees into the event faster, provide better, real-time data, and help protect the patrons.

This was the problem our client had and they came to us to support them in making the best decision for improving their event entry flow. 

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"They were very professional, accurate, transparent, and proactive."

Executive at Eventfinda

Eventfinda, an online ticketing company and our first New Zealand client was understandably concerned about both validation and logistical efficiency when managing large events .

They were using a native scanning app on a rugged Motorola device but had been considering completely rewriting the existing app for both iOS and Android devices.

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The Solution

A new cross-platform app was developed that scans tickets and validates them by event, session, and gate depending on the event configuration.

The main purpose of the app is to scan and validate tickets, but the offline mode was also added for the client, which automatically switches on when the Internet is too slow and reverts back to online mode as soon as the connection returns to full strength.

A built-in camera in the scanning device scans each ticket—a process that consumes only 2 seconds—making it possible to scan thirty tickets per minute.

During each scan, the event manager is able to view the ticket type on the screen, as well as ticket validation messages. The app also generates statistics regarding the number of totals, as well as scanned tickets for the event with a pass-in/pass-out mode available too.

The Benefits

The app offers the following business-critical features:

  • Validation mode with built-in camera scanning.
  • Online and offline operational modes.
  • Extensive but easy-to-read statistical reports of total and scanned tickets.
  • Pass in/pass out mode.
  • Ability to set validation criteria by event, session, or gate.
  • iOS- and Android-compatible.

The event attendee benefits are:

  • Improved security during check-in
  • The faster and more frictionless event entry process

With the new application, the event organizers can offer:

  • Security. Specific ticket validation message.
  • Money. Faster process, happier attendees. 
  • Time. Quick, easy transfer of information.
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The Result

Eventfinda is one of the biggest ticketing and event companies in New Zealand and with the new cross-platform app, they can offer a reliable and effective access control app to a large audience. 

If your company is in need of a new access control solution or you need a piece of advice on how to improve the current one - contact us. 

Partnership & Recognition

Softjourn's IAOP 100 award
Intix Member
Microsoft Gold Partner
Xamarin Authorized Consulting Partner
Monax Parntership
Softjourn in the Inc. 5000 list

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