“The team from Softjourn really had a pragmatic approach and we enjoyed working with them on this project."
Redefining The Industry Standards through Collaboration with SMEs
How we've supported our client with expertise and knowledge of our SMEs
ABOUT THE CLIENT:
SERVICES USED:
SERVICES USED:
The Challenge
Our esteemed client approached us with a visionary idea - to revolutionize customer experiences through an advanced digital solution. They aimed to introduce a white-label, multi-tenant platform, offering unparalleled customization to their diverse customer base.
The Solution
Our collaboration was focused on navigating through different approaches and classifications so we could tailor the best solution to meet the specific needs and preferences of our client, ensuring the success and market viability of their platform.
The Benefits
Here are the benefits of the collaboration with Softjourn:
- Additional service value for the client’s platform
- Additional revenue stream
- Improved UI/UX
- Great communication during the process
- Additional insights from working with highly experienced SMEs
The Need
Our esteemed client approached us with a visionary idea - to revolutionize customer experiences through an advanced digital solution. They aimed to introduce a white-label, multi-tenant platform, offering unparalleled customization to their diverse customer base.
By partnering with Softjourn, the client aimed to develop a highly competitive solution that surpassed existing alternatives by integrating unique features to make it stand out in a highly competitive market.
PM from client's side
Firstly, Softjourn has assembled a team of software developers and subject matter experts to conduct extensive business and competition analysis before creating a product proposal.
Following this, our senior solution architects worked on designing the flow and wireframes and working on the functional requirements of such a solution.
The Solution
Working with a software provider allows companies to share their vision with outside experts and get new ideas or validate the ones they already had in mind. “Our solution’s architect was very smart as he quickly figured out exactly what we were looking for”, said the client.
One of the central decisions we have discussed with our client was selecting the white-label approach. The most common ways to distribute white-label apps are single-tenant and multi-tenant approaches.
After kick-off sessions, our experts recommended a multi-tenant white-label approach, where the client’s application would be hosted on a single server, enabling multiple users of their multi tennant solutions to draw from the same tech to personalize their front end. This way offers a shared infrastructure for the client’s platform, providing both front-end and back-end services via the cloud on a pay-as-you-go basis.
Our client likes our suggestions, as one of the key benefits of white-labeling is the efficient use of the same source code for multiple iterations. We wanted to make their platform more cost-effective and simplify the development process and maintenance.
Our collaboration was focused on navigating through different approaches and classifications so we could tailor the best solution to meet the specific needs and preferences of our client, ensuring the success and market viability of their platform. Our client wanted a solution that balances flexibility and ease of support, and we have successfully delivered it with a detailed development roadmap.
Discovery Phase and UI/UX Design
This phase was marked by discussions with our client covering everything from project requirements to application functionality and interim deliverables. The client mentioned that the team “used the discovery phase to discover some unknowns and potential risks in the process.”
Softjourn’s team suggested starting the project development with UI/UX, architecture, and definition activities to create a comprehensive roadmap for future developments. “Working with Lybomyr was great as he spotted things that could become blockers in the future”, client shared.
In this project stage, our team was analyzing integration guidelines, drawing deployment diagrams for high-level system components and developing UI/UX screens in Figma.
Planning of the development phase involved working on various elements such as a control panel, the website, IaaS, Deployment Instructions, knowledge transfer, and troubleshooting guides.
Adding new wireframes ensures that any configuration change in Azure is effectively communicated and implemented. We also agreed to use Terraform, Azure DevOps, React, Node.js, Cloudflare, and Azure Cloud.
The Benefits
The collaborative effort of our team culminated in a powerful solution that successfully addressed the client’s initial needs and exceeded expectations. “The team from Softjourn really had a pragmatic approach and we enjoyed working with them on this project”, said the client.
Here are the benefits of the collaboration with Softjourn:
- Additional service value for client’s platform
- Additional revenue stream
- Improved UI/UX
- Great communication during the process
- Additional insights from working with highly experienced SMEs
Conclusion
By leveraging our experience and knowledge in software development and our client’s domain area, we worked hard to develop a new product our client will be able to offer to many of their current and future users.
We have navigated through defining the product vision, development, and ongoing maintenance, providing our client with a flexible and cost-effective multi tennant platform.
Softjourn remains committed to delivering tailored software solutions that reflect client’s needs and the technical excellence of our development teams. Our collaboration with this client doesn’t end here, as we will continue to explore new project opportunities.
Contact us today if you have a project you would like to turn into a market-leading solution.
Partnership & Recognition
