Ticketing

Make smarter “rewrite” decisions. You don’t always need to do a full rewrite. Maybe a small update/optimization of some components is the answer. Our business analysts, ticketing technology, and subject matter experts can help you decide. We can also assist with code audit/system reviews, along with assessing your service for maintainability, load, UX, and more. 

Sometimes it’s not worth it to rewrite the whole system. At Softjourn, we can evaluate rewriting only certain components, greatly reducing development time. If it does make sense to rewrite, we are the ideal partner to help redefine your ticketing service and suggest the right range of functionality for your market. Even if your system is based on old technologies, we can help. 

For a recent client, we developed a new system discovery and rewrite that made internal maintenance easier. By eliminating the manual process, we enabled self-service. Producers could now register their event in less than three minutes, while attendees could register and pay for tickets. Our development team can assist with rewriting or optimizing any component, such as improving the checkout process or ticket printing that may be too slow or inefficient.
 

Your competitors are printing tickets at the door. Now you can, too. Softjourn has assisted countless clients do just that in helping them integrate with different thermal printers, the most common being Boca.

In the process, we developed our own desktop Boca One-Click Printer app that simplifies thermal ticket printing by eliminating extra steps and clicks. So we cannot only make you relevant, we also give you a genuine competitive edge.

One of the best ways to increase sales is the right ticketing POS system. We’ve actually created several ticket-sales-at-the-door apps, along with the entire online box office ticketing system. For one recent client, we integrated existing apps with new card readers and hard attachments that led to better transaction processing and multiple payment system integration improvements. We can do the same for you.

A large event registration/ticketing company in Australia needed to add new features to their suite of services. Their existing platform could register events and sell tickets, but they wanted to sell tickets at the door. We developed new features that allowed them to sell more packages of tickets, search multiple orders by various criteria, customize ticket design, as well as print tickets at the door. 
 

We’ve created and deployed more than 20 scanning apps that went well beyond just scanning. The apps also focused on managing offline mode, VIP recognition, hardware integrations, card readers and much more. At the same time, they enabled clients to sell tickets right at the door. Attendee security also increased, because everything was under control. 

You get all the data you need to succeed: ticket scanning, verification, VIP recognition, patron name or order number identification. Even if Internet connectivity is lost, the tickets can be scanned and data stored in the device’s local memory until connectivity returns. Our mobile solution helps assure the show goes on.

Are you optimizing every sales opportunity? The online event ticketing market is nearly $47 billion and growing. The trend for using mobile apps to book movie, sports, and live event tickets is a huge factor. We can help make your system mobile responsive by applying our in-depth knowledge of UI and UX design. Recently we did just that for a client, which led to a 30% increase in ticket sales.

Ticket sales can also be greatly improved by optimizing different system components. For instance, making your checkout process more efficient with fewer clicks can dramatically lower abandonment rates. We can add such value-add functionality as reserved seating, ticket packages, groups tickets, etc., all of which delivers higher ticket sales. 

Two other factors that can improve ticket sales are better marketing and data gathering. Ticket River (now Eventgroove) turned to us for a UI that enables client end users to register for events and buy tickets easier. The goal was to encourage sharing their positive purchase experience. With the new mobile app, in addition to selling more tickets to current customers, they experienced a significant increase in new customers. 
 

Consider the benefits of adding reserved seating functionality to your current general admission ticket sales application. It’s an excellent way to get more business, expand your services scope, increase revenue, while meeting the demands of existing clients who must sell reserved seats, as well as general admission tickets.

Our Venue Mapping Tool is designed to seamlessly integrate with existing ticketing systems or platforms, as an add-on service. It combines unique features – like flexibility in venue creation (different curving, angles) and real time map updates—crucial to providing a venue map and enabling a patron to choose a seat.

Fan engagement is your ticket to success. Making a strong connection with attendees is much more important than a large group of undefined, potential ticket-buyers. This app enables you to turn attendee data into a powerful asset, creating new ideas for boosting business marketing.

Since attendees use the app in a range of different ways, each piece of data will help you better understand the impact prior, during and after each event. You can make strategic decisions based on how attendees use the app, such as navigation to get to the event, read about partners, search updates and more. Other benefits include:

• Use the app to get people excited before the event and getting friends to attend

• Increasing attendance makes a great impression on performers, which makes them interested in coming back or appearing in other events

• Improved attendance makes sponsors happy and enhances the chances of future sponsorships